Optometry - Journal of the American Optometric Association
Volume 79, Issue 10 , Pages 603-612 , October 2008

Creating patients for life: Part 2—Care during the appointment

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    Seven steps of the eye care experience.

    Seven steps of the eye care experience.

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    Lifestyle questionnaire.

    Lifestyle questionnaire.

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    Eyewear Recommendation Form. The form should be completed while the optometrist and the patient are still in the examination room. The optometrist uses the form to note the product recommendations, by

    Eyewear Recommendation Form. The form should be completed while the optometrist and the patient are still in the examination room. The optometrist uses the form to note the product recommendations, by category, that have been discussed with the patient. Completion of more than one complete set of recommendations indicates the patient may need to purchase multiple pairs of eyewear. The optician and dispensary staff should refer to the form when making eyewear recommendations.

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    Benefits and features chart/planner.

    Benefits and features chart/planner.

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    Capture rate form.

    Capture rate form.

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    Savings statement form.

    Savings statement form.

 F. Mason Smith, O.D., is vice president of professional development for Eyefinity, chair of the Southern College of Optometry, and a past chair of the Board for Vision Service Plan (1998-2000). James Kirchner, O.D., is chair of the AOA Communications Group Executive Committee; the founder of Eyecare Specialties (a Lincoln, Nebraska–based multisite, multidoctor optometric practice company) and HiTech Optics (a wholesale optical laboratory); and a codeveloper of QMSystems, LLC, a comprehensive, Web-based computer system for eye care practices. Walter D. West, O.D., is an internationally recognized author, speaker, and practice management expert, the chief editor of Optometric Management magazine, and the program director for The Vision Care Institute™. Opinions expressed are those of the authors and not necessarily those of the American Optometric Association.

PII: S1529-1839(08)00455-7

doi: 10.1016/j.optm.2008.07.014

Optometry - Journal of the American Optometric Association
Volume 79, Issue 10 , Pages 603-612 , October 2008