Optometry - Journal of the American Optometric Association
Volume 79, Issue 10 , Pages 603-612 , October 2008

Creating patients for life: Part 2—Care during the appointment

References 

  1. Vision Service Plan. Consumer Eyecare Study. Rancho Cordova, CA, (unpublished internal study) 2003.
  2. J.D. Power and Associates. 2006 National Retail Vision Satisfaction Study (online article). Available at http://www.jdpower.com/corporate/news/releases/pdf/2006235.pdf. Last accessed July 21, 2008.
  3. Appelbaum A. The constant customer. Gallup Management Journal (online serial). Available at http://gmj.gallup.com/content/745/Constant-Customer.aspx. Last accessed July 21, 2008.
  4. Practice Advancement Associates for the Management and Business Academy. Key Metrics of Optometric Practice, 2007 edition. Available at http://www.mba-ce.com/downloads/publication_archive/intelligence/KeyMetricsMain207_pub.pdf. Last accessed July 21, 2008.
  5. Abramson D. Do you provide value?. Eyecare Business. July 2005;24
  6. Levoy B. Run with the leaders, 7 essential steps for the high-performance practice. Optometric Management. 2007;42:32–36

 F. Mason Smith, O.D., is vice president of professional development for Eyefinity, chair of the Southern College of Optometry, and a past chair of the Board for Vision Service Plan (1998-2000). James Kirchner, O.D., is chair of the AOA Communications Group Executive Committee; the founder of Eyecare Specialties (a Lincoln, Nebraska–based multisite, multidoctor optometric practice company) and HiTech Optics (a wholesale optical laboratory); and a codeveloper of QMSystems, LLC, a comprehensive, Web-based computer system for eye care practices. Walter D. West, O.D., is an internationally recognized author, speaker, and practice management expert, the chief editor of Optometric Management magazine, and the program director for The Vision Care Institute™. Opinions expressed are those of the authors and not necessarily those of the American Optometric Association.

PII: S1529-1839(08)00455-7

doi: 10.1016/j.optm.2008.07.014

Optometry - Journal of the American Optometric Association
Volume 79, Issue 10 , Pages 603-612 , October 2008

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